We are currently investigating longer response times on the e-conomic application.

Incident Report for e-conomic

Resolved

The changes have the desired effects.

The issue has been resolved.

Posted Oct 05, 2017 - 15:25 CEST

Monitoring

The issue has been fixed and we're currently monitoring the changes made to make sure they have the desired effects.

We apologize for the inconvenience.

Posted Oct 05, 2017 - 13:40 CEST

Update

We have identified the root cause of the incident and we are currently working on finding a solution.

Problem has been identified as an issue with our file upload via Scanning and how we save these documents.

We're still trying to find a permanent solution but we've implemented changes that should cut down on database load.

Posted Oct 05, 2017 - 13:35 CEST

Update

We have identified the root cause of the incident and we are currently working on finding a solution.

Posted Oct 05, 2017 - 13:16 CEST

Identified

We have identified the root cause of the incident and we are currently working on finding a solution.

[*Details here*]

[*Workaround, if any, here*]

Posted Oct 05, 2017 - 13:12 CEST

Investigating

We are currently investigating longer response times on the e-conomic application.

Right now we're experiencing a spike in response times related to generating PDFs and running book entry query.

We will provide more information as soon as possible.

Posted Oct 05, 2017 - 13:06 CEST

This incident affected: API (SOAP API, REST API).