Bankintegration: Nogle brugere oplever, at data ikke synkroniseres automatisk / Bank integration: Some users are experiencing that data is not synchronizing automatically.

Incident Report for e-conomic

Resolved

Vi ser tegn på at fejlen er blevet løst, og at banktransaktioner nu altid hentes automatisk ind i bankafstemningen.
Hvis dette mod forventning ikke er tilfældet så anbefaler vi, at vores support kontaktes, og vi kan undersøge udfordringen nærmere.

Vi beklager ulejligheden mange gange.

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We have observed that the issue has been resolved and that transactions are now always automatically retrieved in the bank reconciliation.
If this is not the case, we recommend contacting our support team so that we can investigate the issue further.

We sincerely apologize for the inconvenience.

Posted Sep 25, 2025 - 13:40 CEST

Investigating

Vi er blevet gjort opmærksomme på en udfordring, hvor nogle brugere oplever, at deres bankdata ikke synkroniseres automatisk, selvom forbindelsen er aktiv.

Vi undersøger i øjeblikket årsagen til dette, så vi kan implementere en løsning så hurtigt som muligt.

Som en midlertidig løsning kan man forsøge at bruge knappen “Synkroniser bankkonti” for at hente de manglende posteringer manuelt.

Vi beklager de gener, dette medfører, og vi håber snart at kunne give en opdatering med positive nyheder.

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We have been made aware of an issue where some users are experiencing that their bank data is not synchronizing automatically, even though the connection is active.

We are currently investigating the cause of this issue so that a solution can be implemented as soon as possible.

As a temporary workaround, you can try using the “Sync bank accounts” button to manually retrieve the missing transactions.

We sincerely apologize for the inconvenience this may cause and hope to provide you with positive updates shortly.

Posted Sep 05, 2025 - 12:34 CEST

This incident affected: Third-party Components (Aiia).