e-conomic Status

Identified - UPDATE: We have identified a fix for the issue where multi-page PDFs emailed to Inbox disappear after being sent. We are currently testing the fix internally.

We are currently investigating an issue where multi-page PDFs emailed to Inbox disappear after being sent. This issue is happening only when PDFs are sent to e-conomic via email.

If this happens, please retry sending the email or upload directly on the Inbox page.
May 23, 2023 - 08:20 CEST

Investigating - We are currently investigating an issue where multi-page PDFs emailed to Inbox disappear after being sent. This issue is happening only when PDFs are sent to e-conomic via email.

If this happens, please retry sending the email or upload directly on the Inbox page.
May 17, 2023 - 13:21 CEST

Issue in SmartPay - November First

Investigating - We are currently investigating some issues.
May 15, 2023 - 14:01 CEST

Web Application Operational

Journals Operational

Admin Operational

Invoice, orders & quotes Operational

SmartInbox / Inbox Operational

Bank Reconciliation Operational

Other Operational

Mobile Apps Operational

API Operational

SOAP API Operational

REST API Operational

OpenAPI Operational

Third-party Components Partial Outage

Visma Connect Operational

Aiia Operational

November First Partial Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Identity Service maintenance Jun 6, 2023 22:00 - Jun 7, 2023 02:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
You may experience being logged out and failing requests.
Jun 02, 2023 - 17:04 CEST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 02, 2023 - 17:03 CEST

Past Incidents

Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

Some users may experience getting logged out of the site

Resolved - This incident has been resolved.
Jun 2, 17:53 CEST

Monitoring - Due to a planned cookie change in our application,
some users may experience getting logged out of the site and will need to log back in again.
There shouldn't be any further disruption.
May 26, 22:27 CEST

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

Issues with logging into e-conomic

Resolved - This incident has been resolved.
May 27, 18:34 CEST

Investigating - We are experiencing an issue where users are unable to login to e-conomic on both web and mobile apps.
May 27, 18:14 CEST

May 26, 2023

Issues with logging into e-conomic

Resolved - This incident has been resolved.
May 26, 19:16 CEST

Investigating - We are experiencing an issue where users are unable to login to e-conomic on both web and mobile apps.
May 26, 19:03 CEST

Availability issues on component

Resolved - This incident has been resolved.
May 26, 18:13 CEST

Identified - We introduced Internal Loadbalancers to Rest API inorder to reduce on latency in requests/responses.
This is a two step process and but final step happened within a single execution, removing the service from the Global Loadbalancer.

We are restoring the service to the Global Loadbalancer.

Next update at 18.30
May 26, 18:07 CEST

Investigating - We have detected availability issues on this component. We are investigating.
May 26, 17:50 CEST

May 25, 2023

Database maintenance

Completed - The scheduled maintenance has been completed.
May 25, 22:40 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:31 CEST

Scheduled - We will be performing a planned failover at this point. Expect short interruptions to the database connections for all services.
May 25, 15:43 CEST

May 24, 2023

No incidents reported.

May 23, 2023

May 22, 2023

No incidents reported.