Man kan opleve, at e-mails ikke modtages i inboxen, når de er sendt fra mail / You may find that emails are not received in the inbox when they are sent from mail.

Incident Report for e-conomic

Resolved

Problemet er blevet løst. Vi beklager ulejligheden.
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The problem has been resolved. We apologize for the inconvenience.

Posted Mar 17, 2025 - 16:30 CET

Monitoring

Vi oplevede for nylig en forsinkelse i leveringen af e-mails til Inbox på grund af præstationsproblemer med vores tredjeparts e-mailbehandler. For at løse dette har vi skiftet til en anden leverandør for indgående e-mailtjenester. Nye e-mails bør nu ankomme uden forsinkelse. Dog kan nogle e-mails, der blev sendt inden skiftet, stadig ankomme med forsinkelse.

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We recently experienced a delay in emails reaching the SmartInbox due to performance issues with our third-party email processor.
To resolve this, we have switched the inbound email service provider. New emails should now arrive without delay. However, some emails that were sent before the switch may still arrive with a delay.

Posted Mar 17, 2025 - 10:40 CET

Investigating

Vi undersøger omstændighederne omkring, hvorfor udfordringen opstår. Udfordringen har højeste prioritet, og vi forventer at få den løst hurtigst muligt.
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We are investigating the circumstances surrounding why the issue is occurring. This issue has the highest priority, and we expect to resolve it as quickly as possible.

Posted Mar 17, 2025 - 10:35 CET

This incident affected: Web Application (SmartInbox / Inbox).