Vi undersøger lige nu problemer med e-conomic / We are currently investigating issues on the e-conomic application.

Incident Report for e-conomic

Postmortem

Som følge af en ændring i vores automatiserede deploymentprocedurer blev vores servere, der kører vores applikation, lukket ned og startede ikke automatisk op igen. Vores automatiske monitorering opdagede nedbruddet med det samme, og vi var derfor i stand til at løse problemet blot 9 minutter efter hændelsen.

Fremadrettet vil ændringer i vores deploymentprocedure ske uden for almindelig arbejdstid, for at minimere påvirkningen af vores kunders arbejde i e-conomic. Derudover arbejder vi på at skabe et isoleret miljø til fremadrettet bedre at kunne teste vores deploymentprocedurer.

Posted Dec 23, 2022 - 14:31 CET

Resolved

This incident has been resolved.
Posted Dec 21, 2022 - 15:20 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 21, 2022 - 15:11 CET

Update

We are continuing to work on a fix for this issue.
Posted Dec 21, 2022 - 15:07 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 21, 2022 - 15:06 CET

Update

e-conomic er i øjeblikket utilgængeligt.
Vi arbejder på at løse det hurtigst muligt.

We are continuing to investigate this issue.
Posted Dec 21, 2022 - 15:02 CET

Investigating

We are currently investigating longer response times on the e-conomic application.

We will provide more information as soon as possible.
Posted Dec 21, 2022 - 15:02 CET
This incident affected: API (SOAP API, REST API, OpenAPI), Web Application (Journals, Admin, Invoice, orders & quotes, SmartInbox / Inbox, Bank Reconciliation, Other), and Mobile Apps.