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All Systems Operational
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Operational
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Operational
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Operational
Bank Reconciliation
Operational
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Degraded Performance
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Past Incidents
Mar 28, 2025
Resolved -
Fejlen er nu blevet løst - Smart-inbox vil igen lave forslag til momskode på modkontoen.
-
The incident has been resolved - Smart-inbox will now make suggestions on VAT for the contra account.
Mar 28, 08:18 CET
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The incident has been resolved - Smart-inbox will now make suggestions on VAT for the contra account.
Mar 28, 08:18 CET
Investigating -
Der er i øjeblikket problemer med aflæsning af leverandørefakturaer via smart-inbox. Under aflæsningen leverandørfakturaen bliver der på nuværende tidspunkt ikke foreslået moms på modkontoen. Vi arbejder på nuværende tidspunkt på en løsning.
Du kan med fordel redigere i modkontoen og angive den samme modkonto igen for at få et forslag på momskoden.
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English:
We're currently experiencing issues during suggestions made via the smart-inbox. VAT is not currently being suggested on the contra account and contra VAT will instead remain empty. We are currently working on a solution.
A quick fix you can use until we've resolved the issue is editing the contra account and re-entering the same contra account to get a suggestion for the VAT code.
Mar 27, 15:17 CET
Du kan med fordel redigere i modkontoen og angive den samme modkonto igen for at få et forslag på momskoden.
-
English:
We're currently experiencing issues during suggestions made via the smart-inbox. VAT is not currently being suggested on the contra account and contra VAT will instead remain empty. We are currently working on a solution.
A quick fix you can use until we've resolved the issue is editing the contra account and re-entering the same contra account to get a suggestion for the VAT code.
Mar 27, 15:17 CET
Mar 27, 2025
Mar 26, 2025
Completed -
The scheduled maintenance has been completed.
Mar 26, 22:17 CET
Mar 26, 22:17 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 CET
Mar 26, 22:00 CET
Scheduled -
Vi er vil udføre planlagt vedligehold.
En kort nedtid på maks 5 minutter kan forekomme. Vi undskylder for ulejligheden.
We will be undergoing scheduled maintenance. A short downtime of maximum 5 minutes might occur. We apologize for the inconvenience.
Mar 26, 10:56 CET
En kort nedtid på maks 5 minutter kan forekomme. Vi undskylder for ulejligheden.
We will be undergoing scheduled maintenance. A short downtime of maximum 5 minutes might occur. We apologize for the inconvenience.
Mar 26, 10:56 CET
Resolved -
Vi har nu fået en bekræftelse fra Aiia, at alle fejl er blevet løst i samarbejde med Nordea. Dette betyder, at alle posteringer fra banken Nordea nu ses hos Aiia, og posteringerne ændrer ikke deres karakter, såsom dato, beløb eller tekst.
Oplever man, at der dukker dubletter op i ens bankafstemning, anbefaler vi følgende:
1. Fjern forbindelsen til kontoplanen, hvis det ikke allerede er gjort.
2. Slet alle posteringer fra højre side af bankafstemningen fra 17/2/2025 til og med i dag (BEMÆRK: vi anbefaler 17/2/2025, fordi fejlen opstod fra den dato, men man kan anvende en anden dato, hvor man i stedet oplever dubletterne).
3. Opsæt forbindelsen til kontoplanen igen, så posteringer bliver hentet fra 17/2/2025 (eller den dato, man har brugt i stedet).
Har man slettet sin forbindelse, så kan man springe trin 1 over.
Har man indlæst posteringer manuelt i perioden med ustabil forbindelse, så kan man opsætte forbindelsen igen fra den dato man sidst har importeret til.
Hvis du er i tvivl om hvordan du kommer bedst i mål, så træf gerne vores support som er klar til at hjælpe.
---
We have now received confirmation from Aiia that all issues have been resolved in cooperation with Nordea. This means that all transactions from the bank Nordea are now visible in Aiia, and the transactions do not change their attributes, such as date, amount, or description.
If you encounter duplicates in your bank reconciliation, we recommend the following:
1. Remove the connection to the chart of accounts, if not already done.
Delete all transactions from the right side of the bank reconciliation from 17/2/2025 up to and including today (NOTE: we suggest 17/2/2025 because the error occurred from that date, but you can use another date where duplicates are instead experienced).
3. Set up the connection to the chart of accounts again so transactions are fetched from 17/2/2025 (or the date you used instead).
If you have removed your connection, you can skip step 1.
If you have manually imported transactions during the period of unstable connection, you can set up the connection again from the date you last imported.
If you are unsure of how to best achieve your solution, please feel free to contact our support.
Mar 26, 13:20 CET
Oplever man, at der dukker dubletter op i ens bankafstemning, anbefaler vi følgende:
1. Fjern forbindelsen til kontoplanen, hvis det ikke allerede er gjort.
2. Slet alle posteringer fra højre side af bankafstemningen fra 17/2/2025 til og med i dag (BEMÆRK: vi anbefaler 17/2/2025, fordi fejlen opstod fra den dato, men man kan anvende en anden dato, hvor man i stedet oplever dubletterne).
3. Opsæt forbindelsen til kontoplanen igen, så posteringer bliver hentet fra 17/2/2025 (eller den dato, man har brugt i stedet).
Har man slettet sin forbindelse, så kan man springe trin 1 over.
Har man indlæst posteringer manuelt i perioden med ustabil forbindelse, så kan man opsætte forbindelsen igen fra den dato man sidst har importeret til.
Hvis du er i tvivl om hvordan du kommer bedst i mål, så træf gerne vores support som er klar til at hjælpe.
---
We have now received confirmation from Aiia that all issues have been resolved in cooperation with Nordea. This means that all transactions from the bank Nordea are now visible in Aiia, and the transactions do not change their attributes, such as date, amount, or description.
If you encounter duplicates in your bank reconciliation, we recommend the following:
1. Remove the connection to the chart of accounts, if not already done.
Delete all transactions from the right side of the bank reconciliation from 17/2/2025 up to and including today (NOTE: we suggest 17/2/2025 because the error occurred from that date, but you can use another date where duplicates are instead experienced).
3. Set up the connection to the chart of accounts again so transactions are fetched from 17/2/2025 (or the date you used instead).
If you have removed your connection, you can skip step 1.
If you have manually imported transactions during the period of unstable connection, you can set up the connection again from the date you last imported.
If you are unsure of how to best achieve your solution, please feel free to contact our support.
Mar 26, 13:20 CET
Identified -
Statusopdatering: Fejlen opstår som følge af, at Nordea Erhverv sender ukorrekte data til Aiia. Dette kan resultere i, at posteringer vises flere gange i bankafstemningen, forsvinder fra bankafstemningen, eller at allerede udlignede posteringer ændrer deres karakter. Vi har observeret, at dato, beløb og tekst kan ændres som følge af anmodninger fra Nordea Erhverv.
Hvis du oplever disse fejl med Nordea Erhverv, anbefaler vi midlertidigt at afbryde bankforbindelsen til Nordea Erhverv indtil fejlen er løst og importere kontoudtog manuelt. Vi er i tæt dialog med Aiia for at afhjælpe situationen, og du kan følge statusopdateringer fra Aiia her: https://status.aiia.eu/incidents/vy31318x71sh
---
Status Update: The issue arises because Nordea Erhverv is sending incorrect data to Aiia. This can result in transactions appearing multiple times in the bank reconciliation, disappearing from it, or already settled transactions changing their nature. We have observed that the date, amount, and text can change as a result of requests from Nordea Erhverv.
If you experience these issues with Nordea Erhverv, we recommend temporarily disconnecting the bank connection to Nordea Erhverv until the situation is resolved and manually importing your account statements. We are in close dialogue with Aiia to resolve the situation, and you can follow status updates from Aiia here: https://status.aiia.eu/incidents/vy31318x71sh
Mar 4, 09:27 CET
Hvis du oplever disse fejl med Nordea Erhverv, anbefaler vi midlertidigt at afbryde bankforbindelsen til Nordea Erhverv indtil fejlen er løst og importere kontoudtog manuelt. Vi er i tæt dialog med Aiia for at afhjælpe situationen, og du kan følge statusopdateringer fra Aiia her: https://status.aiia.eu/incidents/vy31318x71sh
---
Status Update: The issue arises because Nordea Erhverv is sending incorrect data to Aiia. This can result in transactions appearing multiple times in the bank reconciliation, disappearing from it, or already settled transactions changing their nature. We have observed that the date, amount, and text can change as a result of requests from Nordea Erhverv.
If you experience these issues with Nordea Erhverv, we recommend temporarily disconnecting the bank connection to Nordea Erhverv until the situation is resolved and manually importing your account statements. We are in close dialogue with Aiia to resolve the situation, and you can follow status updates from Aiia here: https://status.aiia.eu/incidents/vy31318x71sh
Mar 4, 09:27 CET
Investigating -
Vi oplever i øjeblikket, at data fra Nordea Erhverv er uregelmæssige. Dette betyder, at posteringerne enten kan mangle eller komme ind flere gange i bankafstemningen.
Vi undersøger dette og stræber efter at finde en løsning hurtigst muligt. Vi beklager de gener, dette medfører. Hvis dette er et særligt stort problem i din arbejdsgang, kan du midlertidigt afbryde bankforbindelsen.
---
We are currently experiencing irregularities with data from Nordea Erhverv. This means that entries may either be missing or appear multiple times in the bank reconciliation.
We are investigating this and striving to find a solution as soon as possible. We apologize for any inconvenience this causes. If this is a particularly significant problem in your workflow, you can temporarily disconnect the bank connection.
Feb 26, 10:57 CET
Vi undersøger dette og stræber efter at finde en løsning hurtigst muligt. Vi beklager de gener, dette medfører. Hvis dette er et særligt stort problem i din arbejdsgang, kan du midlertidigt afbryde bankforbindelsen.
---
We are currently experiencing irregularities with data from Nordea Erhverv. This means that entries may either be missing or appear multiple times in the bank reconciliation.
We are investigating this and striving to find a solution as soon as possible. We apologize for any inconvenience this causes. If this is a particularly significant problem in your workflow, you can temporarily disconnect the bank connection.
Feb 26, 10:57 CET
Mar 25, 2025
Completed -
The scheduled maintenance has been completed.
Mar 25, 20:10 CET
Mar 25, 20:10 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 CET
Mar 25, 20:00 CET
Scheduled -
Vi udfører planlagt vedligehold.
Du kan opleve små forsinkelser eller kortvarige afbrydelser i programmet. Vi undskylder for ulejligheden.
We will be undergoing scheduled maintenance at this time. There will not be any downtime involved but increased latency for certain requests may occur during the time frame.
Mar 25, 12:32 CET
Du kan opleve små forsinkelser eller kortvarige afbrydelser i programmet. Vi undskylder for ulejligheden.
We will be undergoing scheduled maintenance at this time. There will not be any downtime involved but increased latency for certain requests may occur during the time frame.
Mar 25, 12:32 CET
Resolved -
Vi har gjort Aiia opmærksom på denne udfordring, og de arbejder på at undersøge deres muligheder.
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We have made Aiia aware of this issue, and they are working on exploring their options.
Mar 25, 08:40 CET
---
We have made Aiia aware of this issue, and they are working on exploring their options.
Mar 25, 08:40 CET
Identified -
Man kan opleve, at ved opsætning eller fornyelse af bankintegration modtages verifikationskoden ikke i mail-indbakken, men derimod i spam. Kontroller venligst jeres spam-filter for at få koden.
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You may experience that during the setup or renewal of bank integration, the verification code is not received in the email inbox but instead goes to spam. Please check your spam filter to retrieve the code.
Mar 24, 13:59 CET
---
You may experience that during the setup or renewal of bank integration, the verification code is not received in the email inbox but instead goes to spam. Please check your spam filter to retrieve the code.
Mar 24, 13:59 CET
Mar 24, 2025
Mar 23, 2025
No incidents reported.
Mar 22, 2025
No incidents reported.
Mar 21, 2025
No incidents reported.
Mar 20, 2025
No incidents reported.
Mar 19, 2025
No incidents reported.
Mar 18, 2025
Completed -
The scheduled maintenance has been completed.
Mar 18, 21:00 CET
Mar 18, 21:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 CET
Mar 18, 20:00 CET
Scheduled -
Vi udfører planlagt vedligehold.
Du kan opleve små forsinkelser eller kortvarige afbrydelser i programmet. Vi undskylder for ulejligheden.
We will be undergoing scheduled maintenance at this time. There will not be any downtime involved but increased latency for certain requests may occur during the time frame.
Mar 18, 13:33 CET
Du kan opleve små forsinkelser eller kortvarige afbrydelser i programmet. Vi undskylder for ulejligheden.
We will be undergoing scheduled maintenance at this time. There will not be any downtime involved but increased latency for certain requests may occur during the time frame.
Mar 18, 13:33 CET
Mar 17, 2025
Completed -
The scheduled maintenance has been completed.
Mar 17, 21:00 CET
Mar 17, 21:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 CET
Mar 17, 20:00 CET
Scheduled -
We will be undergoing scheduled maintenance during this time.
Mar 17, 19:00 CET
Mar 17, 19:00 CET
Completed -
The scheduled maintenance has been completed.
Mar 17, 18:30 CET
Mar 17, 18:30 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:01 CET
Mar 17, 17:01 CET
Scheduled -
We will be undergoing scheduled maintenance during this time.
Mar 17, 12:18 CET
Mar 17, 12:18 CET
Completed -
The scheduled maintenance has been completed.
Mar 17, 17:00 CET
Mar 17, 17:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 16:30 CET
Mar 17, 16:30 CET
Scheduled -
Vi udfører planlagt vedligehold.
Du kan opleve små forsinkelser eller kortvarige afbrydelser i programmet. Vi undskylder for ulejligheden.
We will be undergoing scheduled maintenance at this time. There will not be any downtime involved but increased latency for certain requests may occur during the time frame.
Mar 17, 13:12 CET
Du kan opleve små forsinkelser eller kortvarige afbrydelser i programmet. Vi undskylder for ulejligheden.
We will be undergoing scheduled maintenance at this time. There will not be any downtime involved but increased latency for certain requests may occur during the time frame.
Mar 17, 13:12 CET
Resolved -
Problemet er blevet løst. Vi beklager ulejligheden.
---
The problem has been resolved. We apologize for the inconvenience.
Mar 17, 16:30 CET
---
The problem has been resolved. We apologize for the inconvenience.
Mar 17, 16:30 CET
Monitoring -
Vi oplevede for nylig en forsinkelse i leveringen af e-mails til Inbox på grund af præstationsproblemer med vores tredjeparts e-mailbehandler. For at løse dette har vi skiftet til en anden leverandør for indgående e-mailtjenester. Nye e-mails bør nu ankomme uden forsinkelse. Dog kan nogle e-mails, der blev sendt inden skiftet, stadig ankomme med forsinkelse.
---
We recently experienced a delay in emails reaching the SmartInbox due to performance issues with our third-party email processor.
To resolve this, we have switched the inbound email service provider. New emails should now arrive without delay. However, some emails that were sent before the switch may still arrive with a delay.
Mar 17, 10:40 CET
---
We recently experienced a delay in emails reaching the SmartInbox due to performance issues with our third-party email processor.
To resolve this, we have switched the inbound email service provider. New emails should now arrive without delay. However, some emails that were sent before the switch may still arrive with a delay.
Mar 17, 10:40 CET
Investigating -
Vi undersøger omstændighederne omkring, hvorfor udfordringen opstår. Udfordringen har højeste prioritet, og vi forventer at få den løst hurtigst muligt.
---
We are investigating the circumstances surrounding why the issue is occurring. This issue has the highest priority, and we expect to resolve it as quickly as possible.
Mar 17, 10:35 CET
---
We are investigating the circumstances surrounding why the issue is occurring. This issue has the highest priority, and we expect to resolve it as quickly as possible.
Mar 17, 10:35 CET
Resolved -
Problemer er nu løst.
---
The problem has been resolved.
Mar 17, 16:15 CET
---
The problem has been resolved.
Mar 17, 16:15 CET
Investigating -
Der er i øjeblikket problemer med at oprette betalinger til udlandet gennem SmartPay. Det skyldes tekniske problemer hos en underleverandør og der arbejdes på højtryk for at løse det. Vi beklager ulejligheden.
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There are currently issues with making payments to foreign countries through SmartPay. This is due to technical problems with a subcontractor, and efforts are being made to resolve it urgently. We apologize for the inconvenience.
Mar 17, 12:57 CET
---
There are currently issues with making payments to foreign countries through SmartPay. This is due to technical problems with a subcontractor, and efforts are being made to resolve it urgently. We apologize for the inconvenience.
Mar 17, 12:57 CET
Mar 16, 2025
No incidents reported.
Mar 15, 2025
Completed -
The scheduled maintenance has been completed.
Mar 15, 16:00 CET
Mar 15, 16:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:00 CET
Mar 15, 08:00 CET
Scheduled -
Vi udfører planlagt vedligehold.
Du kan opleve små forsinkelser eller kortvarige afbrydelser i programmet. Vi undskylder for ulejligheden.
We will be undergoing scheduled maintenance at this time. There will not be any downtime involved but increased latency for certain requests may occur during the time frame.
Mar 14, 11:42 CET
Du kan opleve små forsinkelser eller kortvarige afbrydelser i programmet. Vi undskylder for ulejligheden.
We will be undergoing scheduled maintenance at this time. There will not be any downtime involved but increased latency for certain requests may occur during the time frame.
Mar 14, 11:42 CET
Mar 14, 2025
No incidents reported.